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Business Process Management by Martyn A. Ould

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INTRODUCTION

A constant theme of the Riva approach is the central place of concurrency in organizational activity: the fact that when we walk into the organization’s building we are surrounded by many instances of many processes all operating at the same time, some activating others, some interacting, and so on. At any one moment there is a network of interacting process instances at work. If we want to get our arms round all of that activity, to ‘chunk’ that activity into the constituent processes, how should we go about it? This chapter describes how to prepare the process architecture of the organization, the picture that says what process types there are in the organization and what their dynamic relationships are. Remember that I am not ...

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