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Business Process Management by Martyn A. Ould

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THE RELATIONSHIP BETWEEN CASE PROCESS AND CASE MANAGEMENT PROCESS

We have seen that each UOW has a case process and a case management process, and we have a good sense of the separation of concerns. A proven strength of this approach is that it gives equal weight to how we deal with day-to-day work (cases) and how we manage that work (case management). Let’s look at how the relationship works in practice.

The service relationship

Suppose we are in a factory and we have a UOW called the ‘order‘. Down on the production line the UOW is the ‘production batch‘. An order arrives. An instance of the Handle an order process runs. (How did that happen?) At some point it will determine that a batch must be produced to satisfy the order. Of course the ...

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