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Business Process Management by Martyn A. Ould

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CASE STUDY 1

To close the chapter, let’s take a look at a RAD of the sort that we might produce in real life. I have chosen it to illustrate a number of points. See Figure 2.63.

The process is of a type that we shall soon be referring to as a case process: it’s a process that deals with one something, in this case a ‘candidate product’. So the process is triggered when the Marketing Director detects the fact that a candidate product has been identified. A new responsibility is created to deal with it in the form of a Product Manager (the only role with no pre-existing instances). There is then a flurry of concurrent activity from a number of roles in the preparation of a dossier that goes to the Board. They might reject it (end of process), ...

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