O'Reilly logo

Business Process Management by Martyn A. Ould

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

REPRESENTING ALTERNATIVE COURSES OF ACTION

At some points in a process, what happens next in a role might depend on the state reached. For example, the way a clerk deals with an application for overtime might depend on the salary band of the claimant; how a chemist makes a batch of drug compound for a clinical trial might depend on which pilot plant has been allocated for the production; the way an order for a shrub is dealt with by a horticulturist might depend on the time of year the order is received and when the shrub concerned is best shipped.

We represent such alternative courses of action with the notation shown in Figure 2.1 for case refinement. Essentially we are refining the state of the process according to different ‘cases‘. The ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required