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Business Process Management by Martyn A. Ould

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ACTIONS

When we look at a single process, we know that we chunk everything that gets done in the process into roles, and that each role represents an area of responsibility within the process. We must now look inside each role.

Actions are what actors do on their own in their roles to carry out their responsibilities. Let’s take some examples:

  • In the process of developing a new pharmaceutical drug, actions might include Choose lead molecule, Carry out a clinical trial, Prepare the submission to Regulatory Authority and Clean the pilot plant.

  • In the process of buying a house we might find actions such as Choose estate agents (realtors), Obtain finance, Obtain planning permission and Negotiate the price.

  • In the process of developing a software system, ...

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