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Business Process Management by Martyn A. Ould

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WHAT HAPPENS IN THE WORLD?

Our analysis of the needs of the process modeller leads us naturally to the basic concepts that we will be looking for in our process modelling language — the vocabulary that will help us say the things we want to say, to answer the questions we want to answer. This chapter will look at those basic concepts, before we go on to model them in Chapter 2.

Processes are divided over roles

Central to our notion of a process is that it is about people doing business — how they do it, how they think they do it, how they are supposed to do it, how they might do it better or differently, and so on. People are central. So should we model a process by saying what Mavis does, what Bill does and what Charlie does? Perhaps we should ...

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