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Business Process Management by Martyn A. Ould

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WHY WORRY ABOUT PROCESSES?

There have been a number of business ‘movements’ over the last twenty years that have made people recognize that they have processes and that these processes are what the organization is about. The central notion in each is that of process and there is a need to be able to picture a process through a process model. Like all models, a process model will capture just those things that we need for our purpose. To understand the needs of the process modeller we must look at the various situations we might find ourselves in where process is important. We can readily identify the following seven. They are not completely separate but it is useful to consider them separately for now. They are:

  • Situations where there is a need ...

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