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Business Process Management by Martyn A. Ould

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WHAT A ‘PROCESS’ IS AND WHAT IT ISN‘T

I’m a stickler for good definitions. I believe that we can get a long way in solving many problems by defining our basic concepts properly. By striving for clarity in those basic concepts we force ourselves to deepen our understanding of our subject. Moreover, those definitions are the foundations of our work: poor definitions mean poor theories, and poor theories make poor practice. I don’t want to assemble a lot of shoddy ideas and call them a method. I want to build a principled theory and practice of business processes. The more principled our theory is, the more powerful it will be and the more quickly we can get to results. I also want it to be as simple as possible, but not too simple, as someone ...

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