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Business Process Management by Martyn A. Ould

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PROCESSES ARE BACK ON TOP

Something very different is happening in the world of process. In recent decades business processes have ridden two ‘waves‘. A third is upon us.

In the first wave, processes existed purely in terms of custom —‘it’s just the way we do things round here’ — or, if they were lucky, lived a private life inside policy and procedure manuals. The emphasis was towards —small— pieces of organizational activity such as claiming expenses and approving budgets, or perhaps standardized and often-repeated sequential activity such as the analysis of a laboratory sample. If processes were modelled it was with simple diagrams such as flowcharts. And perhaps flowcharts were enough for simple sequential processes. The pictures were stored ...

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