About the Author
Roger T. Burlton is the founder of the Process Renewal Group and President of the Process Renewal Consulting Group, Inc., which he formed in 1993. He is a respected thought–leader and an accomplished strategic consultant when it comes to managing business change. He has extensive strategic and tactical experience in a broad spectrum of industries, and his successes span business strategy and architecture, process renewal, knowledge management, and a number of enhanced systems development methods.
He is considered a global industry leader in the introduction of innovative methods for change and is recognized internationally for his pioneering contributions in Relationship Management (1997), Knowledge Management (1996), Business ...
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