Business Process Management: Profiting From Process

Developing Processes, Procedures, and Rules

During this step, the “To-Be” process models developed in the Renew phase are expanded into greater levels of operational detail to assist staff to perform new jobs. The organization writes policies required for new processes to be effective. It terminates old policies, procedures, and practices, and writes new business rules and procedures.

Techniques

A high-level of communication with the other subproject teams is necessary when using the following techniques for this step:

• Process modeling to the workflow level

• Policy writing

• Business rules design

• Procedure guide preparation

• Multimedia (text, graphics, images, voice, or video) reference material design

• Negotiation

• Project management

Lessons Learned