Business Process Management: Profiting From Process

Finalizing Evaluation Criteria

This step finalizes the criteria for evaluating the different options that will be submitted to the business case update later in the Renew phase. The step will produce a set of weighted requirements to be applied to all decisions on future direction and resource allocation.

Techniques

To develop evaluation criteria, use the following techniques:

• Stakeholder analysis

• Cost/benefit analysis and business case development

• Negotiation

Lessons Learned

Be sure to establish idea evaluation criteria before starting the creative design process to avoid the appearance of justifying a preconceived solution instead of evaluating several options. Base it closely on the results of the stakeholder analysis and vision, value statements/principles, ...