Business Process Management: Profiting From Process

Gaining Enabler Knowledge

This step seeks to understand the opportunities in business process change made possible by new technologies of all types. In this step, you also determine how the various combinations of computing, communications, and other technological environments can eliminate previous process constraints.

Techniques

The techniques used to obtain information on trends in technology are

• Technology watch

• Literature searches

• Technology seminars and trade shows

• Technology architecture review

• Technology vendor suggestions

Lessons Learned

Within the organization, establish an ongoing, responsible role for a staff person or team who will gather information about the enabling effects of technologies on processes of the business (technology ...