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Business Process Management: Profiting From Process by Roger T. Burlton

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Mapping Existing Process Understanding

This step obtains an understanding of how the existing process really is conducted and documents the understanding in a set of models and supporting notes. In this step, the project team validates and communicates the understanding to provide a baseline of understood process for gap analysis. It identifies process components to consider for measurement.

Figures 13.2 and 13.3 show examples of the knowledge produced as a result of this step.

Figure 13.2. The current process flow for the process of assigning human resources.
Figure 13.3. The current process flow with organization swim ...

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