Business Process Management: Profiting From Process

Confirming Scope and Boundaries

This step will challenge and confirm the scope developed in the Vision phase (see Chapter 12, “Charting the Course of Change”) or create it if it hasn’t yet been produced. In this step, the organization defines the boundary definitions of the process, including constraints and interprocess relationships, thereby providing controls for the analysis of the work to be conducted by the team. It is critical to confirm scope and boundaries if time has gone by since approval of the Vision phase scope approval or if new players are involved.

Techniques

The techniques used to create or validate the scope from the previous phase include

• Scope modeling

• Workshop facilitation

Lessons Learned

If a scope has been set in the ...