Business Process Management: Profiting From Process

Summary

The Business Context phase of the Process Management Framework is intended to establish a clear set of criteria that will guide the operation of a business, the establishment of priorities for change, and the management of a program of renewal. It uses the stakeholder as the basis for understanding because the stakeholder is the reason for the organization’s existence.

The next phase is very closely linked to this first one. The Architect and Align phase will use the stakeholder-based criteria to establish the priorities for process, technology, organizational structure, facility, and human competency renewal. The next phase will establish a set of linked architectures and a program of change, from which specific initiatives can be resourced ...