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Business Process Management: Profiting From Process by Roger T. Burlton

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Determining Your Business Context

At this point, your support group needs to determine its business drivers, strategic intent, stake-holder expectations, performance measurements, and critical issues.

What Are Your Business Drivers?

To work according to your accepted mission, you must understand the support group’s business drivers. These are likely to include some of the group’s clients’ external drivers, such as market or competitive issues. They will also reflect the clients’ experience with managing change, such as previous inability to adapt quickly when needed. Figure 9.1 illustrates this and other considerations in the Business Context phase.

Figure 9.1. Process management strategic intent.

What Is Your Strategic ...

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