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Business Process Management: Profiting From Process by Roger T. Burlton

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A Methodology to Deal with Human Transition

The following approach strives to pull together the principles linking change and transition described in the previous sections. It attempts to make sense of the methods and techniques, to determine the impact of change on those affected, and to help them with the transition to a new personal beginning. In doing so, it transforms resistance to enthusiasm and commitment.

Analyze Stakeholder Concerns and Objections

Within the discussion of business context for an organization and the determination of vision for a process to be renewed, I introduced the concept and techniques for stakeholder analysis. As part of the business analysis, a set of future state attributes were defined for each relationship ...

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