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Business Process Management: Profiting From Process by Roger T. Burlton

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Handling People’s Concerns

One of the more useful models for helping plan human change as well as diagnose its current state is a concerns-based approach. Several practitioners and authors have been advocating this view in recent years. It’s practical and manageable if the commitment exists to see it through.

Concerns-Based Adoption Model (CBAM)

The origin for much of today’s thinking on the topic stems from pioneering work conducted at the Center for Research and Development in Teaching at the University of Texas at Austin. The foundation for this approach to managing the acceptance and adoption of change lays in the massive programs of educational renewal led by the U.S. federal government and other agencies in the 1960s. These new programs ...

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