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Business Process Management: Profiting From Process by Roger T. Burlton

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How People React to Change: The Journey

The attitude curve that I learned in our parenting class is an example of the classic three-stage journey of human change. The journey is taken from a different perspective than the perspective we take on the transformations of most other things, such as facilities, technologies, data, and the like. Normally, the approach to change is to start with the end in mind and work backward through the activities to the current requirements. This also has some merit in changing humans because we have to know where we want them to be at the end of the journey. We must also keep in mind that they aren’t starting with the new vision in mind if they suspect that it might not be their vision. Where they are today will ...

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