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Business Process Management: Profiting From Process by Roger T. Burlton

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Chapter 8. Human Change

In This Chapter

The challenge of getting people to change typically becomes very visible shortly after any new business models are introduced or technologies are adopted. For some strange reason, the new approach is expected to magically go in unopposed and to be greeted with open arms. When the welcome mat doesn’t appear, organizations and project teams then scramble to recover and do some patch-up form of communication very late in the game—often with very poor ...

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