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Business Process Management: Profiting From Process by Roger T. Burlton

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Operating the Process and Continuing to Improve

The purpose of Nurture and Continuously Improve phase is to continue to find opportunities for improvement based on experience, new enablers, and enhanced knowledge. In this phase, you strive to ensure that the new process is operated and enhanced as a whole process regardless of organizational structure.

Results

In the Nurture and Continuously Improve phase, an organization obtains feedback regarding the implemented process solution by continuing to measure the process performance according to the KPIs defined in the project. The organization also searches for opportunities to do better based on experience, changing conditions, and knowledge sharing.

Concepts Handled

Figure 5.12 depicts the concepts ...

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