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Business Process Management: Profiting From Process by Roger T. Burlton

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The Morningstar Packing Company

The Morningstar Packing Company in California is a very focused organization that manufactures tomato paste and related products. I have included it as an example of a very mature and innovative organization that handles its staff in a remarkably simple way. Nowhere have I seen an organization with such a high degree of employee—or “colleague,” as Morningstar calls them—empowerment and such a strong alignment to business process outcomes.

About Morningstar

Morningstar is the largest producer of tomato paste in the United States, with approximately a 30% market share. It wastes very little of its raw material and sells byproducts as cattle feed. It has strong, quality management; it delivers a product of consistent ...

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