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Business Process Management: Profiting From Process by Roger T. Burlton

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The 10 Principles of Process Management

Implicit in the preceding discussion are a number of fundamental principles that must be honored in order to deliver business results to customers and to satisfy the needs of the organization’s other stakeholders. These principles underlie the methods of business operation and change. Understanding and living according to these principles will get managers and practitioners alike through some tough debates about managing processes. Without the principles, teams can easily get lost and distracted from the intent of the journey.

The 10 principles are

  1. Business change must be performance driven.

  2. Business change must be stakeholder based.

  3. Business change decisions must be traceable to the stakeholder criteria. ...

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