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Business Process Management: Profiting From Process by Roger T. Burlton

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Guiding Concepts

As I just mentioned, this section defines a number of very fundamental concepts and terms used throughout this book. It especially deals with the differentiation of the concepts

  • Business

  • Process

  • Knowledge

  • Rules

These ideas are all very powerful in their own right and are part of the search by architects and analysts to find the set of concepts which represents related, yet independent, business variables. Those variables can be isolated and changed independently to enable adaptability.

As we will see, this disentangling of concepts is a step in the maturing of organizational analysis, which has struggled with change when the concepts were intertwined and almost impossible to undo. Because we didn’t know any better at the time, our ...

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