Business Process Change, 3rd Edition

Preface to the Third Edition

Business process change was originally written in 2002, and published at the beginning of 2003. Since then, the interest in business process and the number of business process projects have increased dramatically. In 2002, there were no Business Process Management (BPM) conferences in the U.S. Last year there were at least a dozen major BPM conferences and dozens of other meetings on more specialized aspects of process change. In 2002, most corporate process work was focused on specific business process improvement projects. Today, leading organizations are focused on enterprise business process architectures and on developing corporate performance management and measurement systems that will allow senior executives ...