Business Process Change, 3rd Edition

Chapter Three

Understanding Your Organization

Abstract

An overview of the various types of business process concerns that organizations deal with at the enterprise level. A discussion of the value of a systems perspective, which provides a way of integrating many different organizational concerns into a single approach that emphasizes performance outcomes.

Keywords

BP case study; Business architecture methodology; Business transformation planning; Organization charts; Organization diagrams; Systems; Value chains

In this chapter we will develop an overview of the various types of business process concerns companies deal with at the enterprise level. Companies approach enterprise level activities in many different ways. Some, for example, use the Balanced ...