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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 17 ERP-Driven Redesign

In the 1990s, many companies installed off-the-shelf applications from a variety of companies, including SAP, Peoplesoft, Baan, J.D. Edwards, and Oracle. Initially, these vendors stressed that they sold applications that performed certain common tasks that companies faced, like those in accounting, inventory, and human resources. Later, in response to the widespread interest in business process improvement, these same companies began to reposition themselves. They developed templates or blueprints that showed how groups of their modules could be linked together to create business processes. In line with this transition, people began to refer to these groups of applications as enterprise resource planning (ERP) ...

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