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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 16 Business Process Management Suites

Business process management suites (BPMS) are software products that evolved in the past few years. In essence, they combine features previously found in (1) workflow and document management tools, in (2) enterprise application integration (EAI) tools, and in (3) business process modeling tools and well as (4) new technologies derived from the Internet.

In the 1970s and 1980s, IT groups created software applications at the request of departmental or functional units. Thus, the accounting department has accounting applications and an accounting database. Similarly manufacturing and sales each had their own applications each with its own database. In the 1990s, in conjunction with the emphasis on business ...

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