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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 14 The Ergonomic Systems Case Study

The ergonomic systems, inc. case study is hypothetical. We did not want to describe problems associated with any specific client. At the same time, we wanted a case that would give us an opportunity to cover the full range of process redesign techniques we have discussed in this section of the book. Thus, we created a case study that blends the characteristics and problems faced by several companies we have worked with in the past several years. (We’ve never worked with an office furniture company.) With those qualifications, we have tried to make the case study as realistic as possible so that readers will get a good idea of the problems they will face when they seek to implement the concepts and ...

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