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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 13 The BPTrends Process Redesign Methodology

In earlier chapters we considered how a company might decide to modify a process or select a specific process for redesign. In this chapter we want to consider how a company might go about redesigning a business process or creating a new process. For our purpose here, we will assume that the process to be redesigned is a reasonably large process and that the company involved wants to do anything it can to make the process more effective. In other words, we will be considering a methodology for a significant business process redesign effort.

This chapter will provide an overview of how analysis, project management, change management, communication and facilitation must all be woven together ...

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