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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 9 Modeling Processes

In chapter 4 we considered how we might model all of the high-level processes in an organization and store that information as a business process architecture. Once an organization has created a business process architecture, then any specific process change project becomes a matter of redefining or elaborating on a well-defined portion of the business process architecture. If a company has not created a business process architecture, it often needs to model specific processes from scratch. In Chapter 8 we considered how you might begin such a effort by creating an informal model of a process to determine the scope of a business process project. In this chapter we are going to consider how one creates a formal model ...

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