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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 8 Understanding and Scoping Process Problems

In a Few Leading Companies a corporate BPM group will use a business process architecture and associated performance measures to define and scope new process redesign or improvement projects. Most organizations are less mature. In those organizations it is usually a senior manager who decides there is a problem and creates a team to determine what can be done. In this situation, the team begins by gathering information in an effort to understand the nature of the problem that concerns the manager who initiated the effort. In such an informal situation, one cannot assume that the manager who ititiated the project really understands the problem. The manager knows something is wrong, but he or ...

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