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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 5 Process Management

This chapter focuses on how companies organize their managers to assure that the organization’s processes are accomplished. In this chapter we will only focus on enterprise level

management issues. We will begin by considering the nature of management and how companies structure their managers. Then we will consider how management processes might be represented in a company’s business process architecture.

We introduced the BPTrends Enterprise Methodology in Chapter 3. In Chapter 4 we discussed a business process architecture and saw how the process hierarchy can be used to organize corporate information by, among other things, identifying the managers and measures associated with business processes. Logically, we ...

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