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Business Process Change, 2nd Edition by Paul Harmon, Business Process Trends

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chapter 1 Business Process Change

This chapter provides a brief history of corporate business process change initiatives. Individuals working in one tradition, whether BPR, Six Sigma, or ERP, often imagine that their perspective is the only one, or the correct one. We want to provide managers with several different perspectives on business process change in order to give everyone an idea of the range of techniques and methodologies available today. In the process we will define some of the key terms that will occur throughout the remainder of the book.

People have always worked at improving processes. Some archaeologists find it useful to organize their understanding of early human cultural development by classifying the techniques and processes ...

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