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Business Organization (RLE: Organizations) by John O'Shaughnessy

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CHAPTER III

THE HUMAN RELATIONS APPROACH

MANY social psychologists and sociologists are severe critics of the classical approach. They point out that it is people who are organized, yet the classical approach does not take into account people's likely behaviour under different organizational arrangements. It concentrates on their physical capacities and needs and ignores the emotional aspects of human nature. Members of an organization are viewed as passive instruments, content to act only in accordance with the rules laid down, whereas, in fact, they may pursue activities of their own which do not conform to official policy. Work groups, for example, develop their own social structure. Unless steps are taken to enlist their co-operation as ...

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