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Business Modeling by Ron Zahavi, David M. Bridgeland

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Chapter 5

Business Process Models

Business process modeling is the third of the four business modeling disciplines we describe in this book. A business process model describes tasks and the ordering of these tasks: what work is performed and when it is performed. A business process model also captures who performs the tasks. This chapter explains business process models.

Some businesses run smoothly. Each task is a part of an elegant dance, with employees doing just what they need to do and working together to make a simple and beautiful whole. Other businesses run rough. They get their work done, but every task is a heroic struggle. Chaos reigns. Business processes are the difference between the smooth businesses and the rough ones. The smooth ...

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