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Business Intelligence by Jerzy Surma

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6.5. Change Management and the Role of Human Capital

To measure the NPV, you naturally assume a certain ideal situation in which the implementation of an IT system is chosen wisely and is effectively used in a company. However, in practice, it too often happens that even the most appropriate decisions concerning technological implementation designed to enhance the company’s value may turn out to be completely unwise if they are not effectively integrated with business processes, are rejected by users, or both. Technologies have to be accurately employed in order to support a concrete business process and should take into account the human factor; this is change management. As we know, intangibles hardly ever enhance the value of a company by ...

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