Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage

Acknowledgments

The authors would like to thank the SAS customers who shared their BICC experiences: CSI-Piemonte, KBC, Mutual & Federal, and Nedbank.

A considerable number of people were involved in the creation of this book. In addition to acknowledging the contributions from SAS offices worldwide, the authors would like to extend special thanks to Peter Bennett (SAS International), Bruce Bond-Myatt (SAS South Africa), Werner Bundschuh (SAS International), Ana López Echevarria (SAS International), Paul Higgins (SAS International), Steven Ing (SAS Asia/Pacific), Norbert Seibel (SAS Germany), and Victoria Vaca Núnez (SAS International) for their invaluable comments and constructive input during the review process, as well as to David Lambert, Kerstin Lambert, and Nicole Trick (all of SAS International) for their research work.

Thanks also to Bettina Baumhauer and Stephanie Pauler (both of SAS International) for their assistance with the graphics, and to Alec Bews, Eric van Gendt, and Gracy Poelman (all of SAS Belgium), to Veronica Hodgson and Hanlie Myburg (both of SAS South Africa), and to Augusta Longhi (SAS Italy) for their help with the case studies.

This book would not have been possible without the continuous support and hard work from the production team, which included Caroline Brickley, Patrice Cherry, Monica McClain, and Julie Platt (all of SAS Americas) and Jeremy Collin (SAS International).

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