About the Contributors

The main authors would like to thank the following individuals for their invaluable contributions. Without them, this book would not have been possible.

The table below details the chapters they contributed to.

Chapter 1

Eleanor Taylor

Chapter 7

John Davies

Frank Leistner

Britta Lerch

Chapter 2

Pamela Prentice

Chapter 8

Achim Granzen

Chapter 3

Hannu Ritvanen

Chapter 9

Hannu Ritvanen

Chapter 4

Michael Nielsen

 

Chapter 5

Hannu Ritvanen

 

Chapter 6

Achim Granzen

 
About the Contributors

John Davies is a Senior Learning and Organizational Development Consultant for SAS International in Heidelberg, Germany. Davies directs Performance Management and Learning and Development initiatives for Professional Services in the SAS Europe, Middle East, and Africa region and consults on Change Management. He studied management and organizational development in the United Kingdom and Germany, and is a member of the Charted Institute of Personnel and Development.

About the Contributors

Achim Granzen is a Senior Professional Services Specialist with SAS International Professional Services. In this role, Granzen ensures successful delivery and implementation of the SAS®9 architecture by providing training, conducting project planning and reviews, and creating methodologies and best practices for project estimation and implementation. Granzen ...

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