Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

Conclusion

This chapter started with a review of total cost of ownership and technology curves. It then discussed a number of methods to measure the value of ICT. These methods included financial-accounting, economic utility, and statistical approaches to valuing ICT investments. Then the chapter moved to discussing the balanced scorecard, which provides a unified way to measure the success of ICT projects across internal and external stakeholders as well as to look backward at past performance, internally at current performance, and forward at future performance. The purpose of this chapter was to provide the business analyst with tools to measure ICT value.

Notes

¹ Steven M. Bragg, Business Ratios and Formulas: A Comprehensive Guide (Hoboken, NJ: John Wiley & Sons, 2002); and Ciaran Walsh, Key Management Ratios: Master the Management Metrics That Drive and Control Your Business, 3rd ed. (Harlow, UK: Financial Times Prentice Hall, 2002).

² “Management Methods, Management Models, Management Theories,” Value-Based-Management, June 10, 2006, www.valuebasedmanagement.net/index.html.

³ Charles T. Horngren and Walter T. Harrison Jr., Accounting (Englewood Cliffs, NJ: Prentice Hall, 1989), 1021–24.

⁴ William J. Baumol, Economics: Principles and Policy (Orlando, FL: Harcourt Brace and Company, 1994).

⁵ Richard Y. Wang and Diane M. Strong, “Beyond Accuracy: What Data Quality Means to Data Consumers,” Journal of Management Information Systems 14, no. 4 (1996): 5–34.

⁶ James T. McClave, ...