Chapter 8
Best Practices for Documenting Technology Recommendations
Once the process design documents are agreed to, it is necessary that ICT design documents are also created and agreed to. This chapter introduces best practices for creating ICT design documents that are suitable for all stakeholders, including the user, system engineer, and ICT network engineer.
Ticket Sales Inc.
This chapter, along with Chapter 7, uses a fictitious case titled Ticket Sales Inc. to exemplify key points. This case is found in the appendix to this book and it is recommended that you read it before reading this chapter.
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