Chapter 5
Process Improvement or Innovation?
This chapter explains business process improvement and innovation through the aligning of business strategy with technology infrastructure. The emphasis is on bringing about positive changes to business processes that can create and sustain competitive positioning. Existing processes and new processes within a business must add value and must be competitively positioned. In order to understand how to change processes to maximize value, the business analyst must understand how to define a business process (discussed in Chapter 3) and how to make it a value-creating process. This chapter builds on the concept of a business process and discusses the improvement and innovation of business processes.
Get Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
