Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

About the Author

Michael S. Gendron is currently a professor of management information systems at Central Connecticut State University. Before joining academia, he held positions ranging from programmer to chief information officer during his 25 years in industry. He is currently a member of the Internet Society and the ISACA and a frequent participant in Internet governance through his affiliation with the Internet Corporation for Assigned Numbers and Names. Dr. Gendron attended the State University of New York at Albany, where he received his bachelor's degree in psychology in 1994 and his doctoral degree in information science in 2000.

Coming to academia later in life has been a blessing—sort of a second career. During that second career, Michael has been recognized as an excellent teacher and has received a number of awards for his publications. He has published over 30 articles in conference proceedings and academic journals. His textbook Business Driven Data Communications was published by Prentice Hall.

Giving back to the business community has proved to be a passion for Michael. His research interests are in areas that support his desire to give back through creating knowledge to enhance organizations. He has an extensive background in networking and data communications, with a special interest in the strategic use of information and communication technology to improve an organization's competitive positioning.