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Business Express: Managing difficult situations and discussions by Nic Peeling

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Managing difficult situations and discussions

Successful strategies and techniques to tackle a range of common issues

Dr Nic Peeling

Objectives

By the end of the module you will know how to handle a difficult situation or discussion with confidence. After being coached you will feel able to tackle a range of common situations and discussions, such as:

  • To handle a difficult situation or discussion with confidence.
  • To deal with an underperforming staff member.
  • To handle someone suspected of misconduct.
  • To manage an allegation of sexual harassment.
  • To discipline or dismiss a staff member.
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Overview

Your work life will frequently involve you ...

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