Managing difficult situations and discussions
Successful strategies and techniques to tackle a range of common issues
Dr Nic Peeling
Objectives
By the end of the module you will know how to handle a difficult situation or discussion with confidence. After being coached you will feel able to tackle a range of common situations and discussions, such as:
- To handle a difficult situation or discussion with confidence.
- To deal with an underperforming staff member.
- To handle someone suspected of misconduct.
- To manage an allegation of sexual harassment.
- To discipline or dismiss a staff member.
Overview
Your work life will frequently involve you ...
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