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Business Express: How to be assertive by Gill Hasson

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How to be assertive

Communicate your needs, feelings and opinions clearly and calmly

Gill Hasson

Objectives

  • To understand what assertiveness is and how to be assertive.
  • To clearly and calmly communicate your opinions, what you do and do not need and want while taking into consideration the opinions, feelings and needs of others.
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Overview

In their work and careers, people are often held back by their inability to deal with other people assertively. What would it mean to you if you were more assertive?

When you are assertive you are able to communicate with others in open, direct and honest ways. You encourage them to do the same – to express ...

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