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Business Driven PMO Success Stories by Mark Perry

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PMO Success Story #5: An American Benefits Administration Organization

A Tale of Two PMOs

Harlan Bridges, PMP, PMO Analyst, MESSA

Introduction

This association is a nonprofit membership association that administers health, financial, and retirement benefits to its membership. The association has been in existence for 50 years and regularly earns 98% satisfaction scores from its members. It employs 300 employees statewide and serves over 65,000 members. We place strong emphasis on member education, wellness, and preventive care. The call center is a Certified Center of Excellence and has attained Utilization Review Accreditation Commission accreditations ...

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