Business Data Communications and Networking

Chapter 13. NETWORK MANAGEMENT

NETWORK MANAGERS perform two key tasks: (1) designing new networks and network upgrades and (2) managing the day-to-day operation of existing networks. This chapter examines day-to-day network management, discussing the things that must be done to ensure that the network functions properly. We discuss the network management organization and the basic functions that a network manager must perform to operate a successful network.

OBJECTIVES ▾

• Understand what is required to manage the day-to-day operation of networks

• Be familiar with the network management organization

• Understand configuration management

• Understand performance and fault management

• Be familiar with end user support

• Be familiar with cost management

CHAPTER OUTLINE ▾

INTRODUCTION

ORGANIZING THE NETWORK MANAGEMENT FUNCTION

• The Shift to LANs and the Internet

• Integrating LANs, WANs, and the Internet

• Integrating Voice and Data Communications

CONFIGURATION MANAGEMENT

• Configuring the Network and Client

• Computers Documenting the Configuration

PERFORMANCE AND FAULT MANAGEMENT

• Network Monitoring

• Failure Control Function

• Performance and Failure Statistics

• Improving Performance

END USER SUPPORT

• Resolving Problems

• Providing End User Training

COST MANAGEMENT

• Sources of Costs

• Reducing Costs

IMPLICATIONS FOR MANAGEMENT

SUMMARY

INTRODUCTION

Network management is the process of operating, monitoring, and controlling the network to ensure ...