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Business Continuity Management: In Practice

Book Description

Successful business continuity requires the creation of and adherence to a logistical plan which ensures an organisation's critical functions are maintained or restored in the event of disruption eg fires, natural disasters, industrial action. The subject can be made over-complicated, but this book provides a clear and simple template-based approach. Stakeholder involvement is key in BCM so the audience for the book is wide and includes CEOs, IT Directors, Facilities Management, Operations Managers, and Business Unit Managers. It covers all stages and issues from business impact analysis to organisational issues, escalation management and the practical aspects of running a BCM project.

Table of Contents

  1. BCS, The Chartered Institute for IT
  2. About the author
  3. Abbreviations
  4. Glossary
  5. Preface
  6. Preamble
  7. INTRODUCTION AND PURPOSE
  8. GENERAL ISSUES IN CONTINUITY MANAGEMENT
    1. Some terminology
    2. Standards
    3. Regulatory issues
    4. Availability, uptime and reliable components
    5. The downtime myth
    6. Application and asset management
    7. It won't happen to us
    8. Disasters
    9. The cost of failure
    10. The cost of success
    11. Customer satisfaction
    12. Some industries are different
  9. IN PRACTICE – THE FOUNDATIONS
    1. Company strategy
    2. Continuity strategy
    3. Business continuity policy
    4. Planning
  10. BUSINESS IMPACT ANALYSIS
    1. Introduction
    2. The objectives of the BIA
    3. Level of detail and scope
    4. Critical success factors
    5. Assessing impact
    6. Revenue at risk
    7. Questionnaires
    8. Tools
    9. The process in detail
  11. THE BUSINESS IMPACT ANALYSIS REPORT
  12. THREATS, RISKS AND RISK ANALYSIS
    1. Introduction
    2. In practice
    3. Risk lifecycle
  13. SUPPORTING FUNCTIONS FUNCTIONS AND DEPARTMENTS
    1. The special cases of it and facilities
    2. General issues with it recovery architectures
    3. IT considerations
    4. Procurement considerations
    5. Human resource considerations
    6. Facilities considerations
    7. Finance considerations
  14. SCENARIOS
    1. Scenarios and capability
  15. PROCEDURES – THE LAST THING TO DO IS THINK
    1. IT procedures
  16. TESTING AND STAYING FRIENDS
    1. In-depth analysis
    2. Desk testing
    3. Live testing
  17. AUDIT
    1. Test logs
    2. Stakeholder management
    3. Auditing yourself
  18. IMPLEMENTATION AND GOVERNANCE
    1. A governance framework
    2. Job descriptions
    3. Incident and escalation management
    4. Escalation structure
  19. COMMUNICATIONS
  20. TRAINING
  21. ORGANISATIONAL ISSUES
    1. Where does BCM fit in an organisation?
    2. Keeping the plan up-to-date
  22. BUSINESS CONTINUITY AND THE CLOUD
  23. LESSONS TO LEARN
  24. CONCLUSION
  25. REFERENCE DATA
  26. TEMPLATES
    1. BIA questionnaire template
    2. Threat/risk questionnaire template
  27. INDEX