Deciding What’s Important to Your Retail Business
The first thing you need to do when building your BC system is to consider exactly what your retail business needs. As we discuss in this section, BC for the retailer concerns the supply of goods to your customers and inevitably centres on stock, outlet and theft – you don’t want to waste scarce time and resources on protecting anything that isn’t essential.
You identify your own business’s precise key products and services, and the critical activities that underpin them, through a Business Impact Analysis (BIA). We talk about this process in Chapter 4, and it’s the first step to take in building the foundations of your BC system. After you’ve identified where the vulnerabilities of your business lie, you can think about how best to support them.